Collector care · Returns
Returns policy.
Every print is made for you, so the policy is simple: if something arrives damaged, tell us within 7 days and we will put it right.
At a glance
The short version.
Open your parcel as soon as it arrives. If anything is damaged, keep the print and every part of the packaging and contact the studio within 7 days.
- Change of mind
- Not available on prints
- Damaged in transit
- Report within 7 days
- Framed prints
- No returns or exchanges
- Books & sale items
- Non-refundable
- Keep
- The print and all original packaging while a claim is reviewed
The policy
Photographic prints & books
All photographic print purchases are final, and we are unable to offer exchanges or refunds for change of mind.
If your print arrives damaged, please contact the studio within 7 days. Be sure to open your package within this period, and keep the original packaging and the print itself, as we may need photographs or the original item to process your claim.
Books are non-refundable.
Framed photographic prints
We do not accept returns or exchanges on framed prints. We take every precaution to ensure your framed print arrives safely, but if it is damaged in transit, please contact the studio within 7 days of receipt. Open your package within this timeframe.
Keep all original packaging and the print, as we may need photographs or the original item to address your claim.
Sale items
Products purchased using a promotional code or at a discounted price are not eligible for refunds. Please consider your purchase carefully before proceeding.
We do not offer rain checks on out-of-stock items during promotions or collaborations.
Looking after your print
Print care instructions
To ensure the longevity of your photographic print:
- Keep your print out of direct sunlight.
- Have it professionally framed using an archival-quality mat board and lightweight acrylic.
Prefer it done for you? The framing service uses sustainable timber, a conservation-grade mat and UV-protective acrylic, and arrives ready to hang.
Can I return a print because I changed my mind?
No. Photographic print purchases are final and we are unable to offer exchanges or refunds for change of mind, because each print is produced for your order.
What if my print or frame arrives damaged?
Open your package promptly and contact the studio within 7 days of delivery. Keep the print and all original packaging, as photographs or the original item may be needed to process your claim.
Can I return a framed print?
Returns and exchanges are not available on framed prints. If a framed print is damaged in transit, contact the studio within 7 days of receipt.
Are sale items refundable?
Products purchased with a promotional code or at a discounted price are not eligible for refunds. Rain checks are not offered on out-of-stock items during promotions or collaborations.
Are books refundable?
Books are non-refundable. Report any transit damage within 7 days and keep the original packaging.
Something wrong?
We will put it right.
Send your order number and clear photographs of the print and packaging within 7 days of delivery.